Lumière Business Solutions is a research and consulting firm which partners with clients in co-creating customized insightful and innovative business solutions.

We see ourselves to be in the “answers business” and seamlessly complement our core expertise in qualitative research with desk research, social media research and qual-quant.

We have a unique business model powered by a robust technology backbone, a knowledge repository base, and a strong work culture making us a dependable partner for our clients.

We work in 15 industry sectors with excellent B2C and B2B expertise. Pharma and healthcare, consumer goods and media are the key sectors.

Projects spanning agri, auto, banking, education, durables, personal care, home care, foods, media, pharma, telecom, technology, real estate, over the past 18 years of Lumière have built a massive experience and insights on the changing Indian consumer. 

We are the preferred go-to agency for challenging, complex and time crunched projects. Our clients consistently see us as ‘dependable’, ‘flexible’, ‘innovative’ and ‘insightful’.

We are empaneled with development agencies and work in the area of maximizing positive social impact.

Deepa Soman and her leadership team of Milind Soman, Smita Arora and Shashwat Satpathy provide a cumulative experience of over 100 person-years spread across domains viz., Qualitative research, consulting, and business management. 

Our core team of women professionals is based in Mumbai, Delhi, Ahmedabad and Kolkata. Our associates are based in Delhi NCR, Lucknow, Bangalore, Chennai, Hyderabad and Kochi.

We are experts in working in early end of the innovation funnel, of brands and business from market and consumer need and opportunity, to concept development [ideation, idea evaluation, concept testing] and product development [inputs into product development via iterative consumer evaluation] and communication [pack, and ad].

We partner with clients in organizational studies. Exploratory and diagnostic internal customer studies for organizations in several areas viz., Employee engagement, Leadership, Teamwork, Succession Planning, Change Management, Work-life balance, Pride & Pride Drivers, Internal Climate studies, Learning & Training, Safety, Women's Safety and Organizational Diversity.

We conduct workshops in the areas of ideation and insighting, trendspotting, brand equity, creativity, customer centricity, simplification, women's safety and diversity challenges.

Lumière has worked in the CSR sector both with donor-sponsors and non-profits. Consulting in the CSR space is an opportunity to leverage our management consulting and research expertise for an impact multiplier to the core cause. We have provided management support, structuring business processes for scalability and expansion, assessing impact to beneficiary, and developing brand architecture, brand key and communication development. We have worked with non-profits in the areas of education, childcare and health, through the life stage of the non-profit. We also continue to be an active connector to NGOs for community support with individuals, voluntary groups, educational institutions and media.

 

The Way We Work 

We partner with clients with a business orientation and relationship approach. 80% of projects are repeat work. We begin an engagement by building an understanding of the business problem, and developing a customized solution. Passionate about owning our clients' business problems, our work enables the identification of insights to solve for business problems and afford growth-enabling solutions.

Credo

'Light and insight'

Mission

To provide customized business solutions that enable our clients’ growth, while providing a platform to attract, develop, excite and retain professional talent who seek to integrate work and life.

Lumière Differentiators

'Partnership in Client Relationships'

We have worked in partnership with our clients by understanding their business, provoking to them to explore root cause of the business problem at hand, and questioning the need for research and only then crafting solutions that deliver value beyond the brief. 

'Diversity Simplifies Complexity'

Our active team is a network of individuals from multi-disciplinary academic backgrounds and diverse professional experience across varied industries. 

Our strength lies in our ability to co-create sharper briefs and hypotheses by engaging with stakeholders, leverage existing client data and information and develop innovative solutioning approaches.

'Flexible and Dependable'

Passion, ownership, commitment, integrity, positivity, flexibility and openness to learn are behaviours that are rewarded. 

‘Learning Organization’

Knowledge share and continuous learning is a way of life. We create a learning environment and provide formal and informal learning and teaching opportunities. 

Recorded Learning Monday sessions to build team skill and mastery, an internal knowledge repository, well-equipped library, online resources, institution libraries access and subscription to published databases enables us to provide innovative and insightful solutions.

Robust knowledge management architecture provides secure access to clients for their archived project reports. Our commitment to inclusive learning and sharing has made Lumière a great place to work and grow.

Lumière Business Solutions