Lumière Business Solutions is a research and
consulting firm which partners with
clients in co-creating customized insightful and innovative business solutions.
We see ourselves to be in the “answers business”
and seamlessly complement our core expertise in qualitative research with desk research, social media research and
We have a unique business model powered by a robust
technology backbone, a knowledge repository base, and a strong work culture
making us a dependable partner for our clients.
We work in 15 industry sectors with excellent B2C and B2B expertise. Pharma
and healthcare, consumer goods and media are the key sectors.
Projects spanning agri, auto, banking, education, durables, personal
care, home care, foods, media, pharma, telecom, technology, real estate, over
the past 18 years of Lumière have built a massive experience and insights on
the changing Indian consumer.
We are the preferred go-to agency for challenging, complex and time
crunched projects. Our clients consistently see us as ‘dependable’, ‘flexible’, ‘innovative’ and ‘insightful’.
We are empaneled with development
agencies and work in the area of maximizing positive social impact.
Deepa Soman and her leadership team of Milind Soman, Smita Arora and Shashwat
Satpathy provide a cumulative experience of over 100 person-years spread across
domains viz., Qualitative research, consulting, and business management.
Our core team of women professionals is based in Mumbai, Delhi,
Ahmedabad and Kolkata. Our associates are based in Delhi NCR, Lucknow,
Bangalore, Chennai, Hyderabad and Kochi.
We are experts in working in early end of the innovation funnel, of brands and business from
market and consumer need and opportunity, to concept development [ideation,
idea evaluation, concept testing] and product development [inputs into product
development via iterative consumer evaluation] and communication [pack, and ad].
We partner with clients in organizational studies. Exploratory and diagnostic internal
customer studies for organizations in several areas viz., Employee engagement, Leadership,
Teamwork, Succession Planning, Change Management, Work-life balance, Pride
& Pride Drivers, Internal Climate studies, Learning & Training, Safety,
Women's Safety and Organizational Diversity.
We conduct workshops in the areas of ideation and insighting, trendspotting,
brand equity, creativity, customer centricity, simplification, women's safety
and diversity challenges.
Lumière has worked in the CSR sector both with
donor-sponsors and non-profits. Consulting in the CSR space is an opportunity
to leverage our management consulting and research expertise for an impact
multiplier to the core cause. We have provided management support, structuring business
processes for scalability and expansion, assessing impact to beneficiary, and
developing brand architecture, brand key and communication development. We have
worked with non-profits in the areas of education, childcare and health,
through the life stage of the non-profit. We also continue to be an active
connector to NGOs for community support with individuals, voluntary groups,
educational institutions and media.
The Way We Work
We partner with clients with a business orientation and relationship
approach. 80% of projects are repeat work. We begin an engagement by building an understanding of the business
problem, and developing a customized solution. Passionate about owning our
clients' business problems, our work enables the identification of insights to
solve for business problems and afford growth-enabling solutions.
'Light and insight'
To provide customized
business solutions that enable our clients’ growth, while providing a platform
to attract, develop, excite and retain professional talent who seek to
integrate work and life.
'Partnership in Client Relationships'
We have worked in partnership with our clients by
understanding their business, provoking to them to explore root cause of the
business problem at hand, and questioning the need for research and only then crafting
solutions that deliver value beyond the brief.
'Diversity Simplifies Complexity'
Our active team is a network of individuals from multi-disciplinary
academic backgrounds and diverse professional experience across varied
Our strength lies in our ability to co-create sharper briefs and
hypotheses by engaging with stakeholders, leverage existing client data and
information and develop innovative solutioning approaches.
'Flexible and Dependable'
Passion, ownership, commitment, integrity, positivity, flexibility and
openness to learn are behaviours that are rewarded.
Knowledge share and continuous learning is a way
of life. We create a learning environment and provide formal and informal learning
and teaching opportunities.
Recorded Learning Monday sessions to build team
skill and mastery, an internal knowledge repository, well-equipped library, online
resources, institution libraries access and subscription to published databases
enables us to provide innovative and insightful solutions.
Robust knowledge management architecture provides
secure access to clients for their archived project reports. Our
commitment to inclusive learning and sharing has made Lumière a great place
to work and grow.